Terms of Sales

These general conditions of sale (hereinafter "General Conditions") apply to any person (the "Customer" or "you") placing an order on www.art-homy.com (the "Site").

The validation of your order implies your acceptance of the current General Conditions. The placing of any order on the Site is subject to full and unreserved acceptance of these General Conditions, which we may modify at any time.

The service offered by the Site is managed by ART HOMY, registered with the RCS of Paris (Siret n°947 898 722)

 

Information provided by the Client

The Customer who creates a user account and/or places an order on the Site undertakes to provide complete, up-to-date and valid information. He will assume the consequences of any error or omission in entering his contact details. He is aware that the accuracy of these determines in particular the possibilities of effective delivery of the Products.

The Customer will create a single user account and agrees not to create aliases or derivative accounts, with his identity or that of third parties. Any breach of this commitment may result in the suspension or deletion of the account concerned. The Customer agrees that no one can use his login credentials. He will not communicate his password to a third party and will be held responsible for any connection or order made by a third party to whom he has left his identifiers, voluntarily or by negligence.

Orders

Before making any purchase on the Site, you must accept the General Conditions. By accepting them, you agree to respect them in their entirety and declare that you have read and accepted our Privacy Policy available on the Site.

The fact of confirming your order by its effective payment and that you have received the order confirmation from us by email creates a purchase contract between us.

The order will only be valid and taken into account upon full payment of the price of the Product and the delivery costs.

You can make your payment by credit card or via platforms such as Shop pay or PayPal.

Products - Prices - Payment

The Products are offered within the limits of available stocks and ART HOMY declines all responsibility for any typing error, presence of inappropriate images on the Site, in particular inaccuracies in the description of the product or its technical data sheet, incorrect prices or changed prices, inaccurate information on stock availability. We reserve the right to correct such errors and to change or update information at any time. All the images present on the Site are illustrations which cannot guarantee the exact appearance of the article which corresponds to it. ART HOMY declines any responsibility concerning information coming from third parties and present on its site.

VAT is included in our prices at the legal rate currently applicable. The prices mentioned on our site are indicated all charges included, in euros.

If an incorrect price has been entered for a product you have ordered, We will do our best to inform you as soon as possible and wait until you have accepted the corrected price before dispatching your order.

Delivery costs are not included in the prices displayed on our site. Other additional costs that may be payable by you are indicated before the conclusion of the contract.

Order tracking

The Site allows the tracking of orders placed by the Customer. The prints are made by ART HOMY or by a trusted service provider who informs ART HOMY of the dispatch of the order to the address indicated by the Customer.

Manufacturing and delivery times

The times announced for manufacture and delivery are indicated in working days. They may vary slightly depending on circumstances beyond our control (disruptions or strikes in transport or at logistics providers, technical difficulties).

The Customer chooses among the delivery methods offered to him for each Product.

Complaint for non-receipt or lack of conformity

The Customer who wishes to inform ART HOMY of a difficulty when receiving the work, or of the absence of reception, will send an email to the address info@art-homy.com .

Non-compliance of the order

In the event that the Product delivered does not correspond to the order (error on the design, on the format or on the support), the Customer will inform ART HOMY within 48 hours by transmitting proof of non-compliance. ART HOMY will indicate the terms of return unless the parties agree on compensation.

Damaged package

The Customer will make the usual reservations to the carrier if the package arrives damaged or opened. He will open the package in the presence of the delivery person or the carrier, and will inform ART HOMY within 72 hours of the reservations noted, by transmitting photographs of the package as it was presented to him or of the work as it was. comes in the package.

ART HOMY will then contact the Customer and tell him how to proceed to return the Product.

The return costs will be borne by ART HOMY, which undertakes to do what is necessary to ensure that the initial order is honored as soon as possible.

The return of an order can only be accepted if the Customer complies with this procedure. You must take care to pack the Product in the original packaging, and take the necessary care when shipping. The Product will be returned to the address indicated by ART HOMY.

When a defective Product has been returned to us and the complaint has been approved, ART HOMY compensates you, in accordance with current consumer protection regulations. ART HOMY will then endeavor to reimburse you within 14 days of receipt of your complaint, but this period may be extended depending on the nature of the products. ART HOMY reserves the right to reject a complaint request if the product concerned does not present any defect under the regulations in force in terms of consumer protection.

Returns

All claims for misprinted/damaged/defective items must be submitted within 30 days of receipt of product. For packages lost in transit, all claims must also be submitted no later than 30 days after the expected delivery date.

If more than 30 days have passed since your purchase, unfortunately we cannot offer refunds or exchanges.

To be eligible for a return, your item must be unused and in the condition in which you received it. It must be in its original packaging.

The return of certain types of merchandise such as Gift Cards is not permitted.

To complete your return, we require a receipt or proof of purchase.

Do not return your purchase without contacting us first.

In some cases, only partial refunds are granted:

• products showing obvious signs of use
• Any item that is not in its original condition, that is damaged or missing parts for a reason not due to our error.
• Any item returned more than 30 days after delivery

 Reimbursement terms

Once your return is received and inspected, we will email you to let you know that we have received the returned item. We will also let you know if your refund request is approved or denied.

If approved, your refund is then processed and your original credit card or payment method is automatically credited within a few days.

Delayed or missing refunds

If you haven't received a refund yet, double-check your bank account first.

Then contact your credit card company, as it may take some time for your refund to appear officially.

Then contact your bank. Posting a refund is often preceded by a processing time.

If you have taken all these steps and you still have not received your refund, contact us via our contact form.

Sale or promotion items

Only regular priced items are refundable. Unfortunately, sale or promotion items are not.

Trades

We only replace items that were originally defective or damaged. If you need to replace yours with the same item, send us an e-mail via our contact form.

Gifts

If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the equivalent value of the returned item. Once the returned item has been received, a gift voucher will be sent to you by post or email.

If the item was not marked as a gift at the time of purchase, or if the gift giver had the order sent to themselves with the intention of delivering it to you later, her that we will send the refund and she will therefore know that you have returned her gift.

Dispatch

To return your product, you must first send us a request via our contact form because the return address may differ depending on the warehouse from which we shipped your product.

The shipping costs associated with returning your item are your responsibility. They are not refundable. If you receive a refund, the cost of return shipping will be deducted.

Depending on where you live, the time it takes to receive your exchanged product may vary.

If you are shipping an item worth more than €75, we recommend that you use a trackable shipping service or insure your shipment. We do not guarantee that we will receive the returned item.

Right to retract

You have the right to withdraw from this contract without giving any reason within 30 days. The withdrawal period expires 30 days after the day on which you, or a third party other than the carrier and designated by you, takes physical possession of the last good. This deadline is met if you return the goods before the expiry of the 30-day period. Your liability is only engaged with regard to the depreciation of the property resulting from manipulations other than those necessary for the use, characteristics and proper functioning of this property.

To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (for example, a letter sent by post, or by email). For the withdrawal period to be respected, it is sufficient that you send your communication relating to the exercise of the right of withdrawal before the expiry of the withdrawal period.

You can exercise your right of withdrawal via email at info@art-homy.com . If you use this option, we will send you a materialized acknowledgment of receipt of withdrawal (for example by email) without delay with the terms of return. We may withhold reimbursement until we have received the Product or until you have provided proof of shipment of the Product, whichever date is first.

In order for the withdrawal period to be respected, you must send your communication relating to the exercise of the right of withdrawal before the expiry of the withdrawal period. You will be responsible for the cost of returning the Product.

All products must be returned in the same condition in which they were delivered. If the products have obviously been used, we may make a deduction from the refund.

Effects of withdrawal

We will refund you through the same means of payment that you used during the purchase, as soon as we have received and verified the product(s). Because all our products are printed to order, and therefore it has been produced especially for you, we will deduct an amount of €7.50 from the total amount of your refund. Please note that this may take up to 30 days after dispatch.

We may withhold reimbursement until we have received the Product or until you have provided proof of shipment of the goods, whichever date is first.

Exceptions to the right of withdrawal

The right of withdrawal does not apply to personalized posters, insofar as these are made to order according to your specifications or are clearly tailored to your personal needs.

Intellectual and Industrial Property

The Site and all of its content remain the property of ART HOMY . The use or reproduction, even partial, of the texts, photos or graphics it contains, are prohibited without the prior written consent of ART HOMY and could constitute counterfeiting. Similarly, any reproduction, representation, adaptation, translation and/or modification, partial or complete, or transfer to another site is prohibited, with the exception of that carried out for the needs of the press.

Precautions related to the nature of the Products

We inform you that prints (posters, canvases, posters, candles, etc.) must be displayed and handled with care. We draw your attention to the following precautions:

• No exposure to direct sunlight
• No outdoor hanging, except on supports expressly adapted and mentioned as such in the product description
• No exposure in damp rooms or rooms subject to vapors (bathroom, kitchen).

Legal Guarantee

In accordance with the applicable regulations, we are liable for lack of conformity under the conditions of article L. 211-4 of the Consumer Code and for hidden defects under the conditions provided for in articles 1641 and following of the Civil Code for the products ordered. on the site.

You have a period of two years from the delivery of the product to act as a legal guarantee of conformity. When implementing the legal guarantee of conformity, you can choose between repairing or replacing the product, subject to the cost conditions provided for in article L.211-9 of the Consumer Code. In accordance with this article, we can refuse to grant your choice if this choice entails a manifestly disproportionate cost with regard to the other choice taking into account the value of the product or the importance of the defect.

You are also exempted from providing proof of the existence of a lack of conformity occurring in the first six months from its delivery.

The legal guarantee of conformity applies independently of any commercial guarantee.

You can also decide to implement the guarantee against hidden defects within the meaning of article 1641 of the Civil Code. In this case, you can choose between rescinding the sale or reducing the price in accordance with the provisions of article 1644 of the Civil Code.

We thank you for checking without delay if the products are complete or show visible defects or damage which could be due to transport or delivery. In case of damage, we invite you to inform us of any complaint as soon as possible. The lack of information has no effect on your legal rights in terms of warranty and/or withdrawal.

Responsibility

The Site is accessible at all times at the address https://www.art-homy.com . However, it is impossible for us to guarantee that the communication of data by Internet takes place without errors and/or that it is available at any time. We do not offer any guarantee of permanent and uninterrupted availability of the Site.

We cannot be held responsible in the event of failure caused by a third party (notably access provider), or in the event of force majeure. We therefore undertake to make every effort to restore access to the data as soon as possible.

The free creation of an account does not imply reimbursement by ART HOMY of your subscription to an internet service provider for the data transmitted during your connections to the Site.

Promotions - Offers

We are likely to organize commercial promotions on the Site on certain occasions. These promotional campaigns offer more advantageous purchase conditions than those indicated in these General Conditions, for example with regard to payment or an extension of the rights of withdrawal. The conditions remain applicable throughout the duration of a promotional campaign, and for the products selected by ART HOMY within the framework of this campaign. ART HOMY reserves the right, at any time, to end these campaigns. In the event of termination or revocation of a campaign, these General Conditions come into force again. The offers relating to the products selected within the framework of a promotion remain valid only for a limited time, and while stocks last.

Conditions of participation in contests on its social networks

The following conditions apply exclusively to contests on social networks (“Contests”) organized by art-homy.com:

• The Competitions are organized by ART HOMY
• Each Contest ends on the day and at the time specified.
• ART HOMY reserves the right to temporarily or permanently suspend the competitions, without giving any reason.

What are the terms of participation

• Unless otherwise stated in the rules, to be eligible, participants must reside in one of the countries where we ship our products: Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Germany, Denmark, Estonia, France, Finland , Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, USA, Spain, Sweden, United Kingdom,
• To be eligible, participants must be at least 18 years old.
• Each participant can only participate in the competition once, even if he has several accounts on social networks.
• Employees of ART HOMY are excluded from participation.
• Participation takes place according to the respective basic conditions of the advertisement.
• Offensive, abusive, misleading, unethical, discriminatory or defamatory contributions are not permitted and will not be considered.
• Any participant who attempts to falsify the result using technological means will be disqualified.

Winning Terms

• The winners will be chosen at random by an employee of ART HOMY.
• Winners will be notified in the comments or via private message.
• All changes to the contest will be announced well in advance on the respective social media pages.
• The prize will be canceled and awarded to another participant if the winner does not register again within seven days or if he does not comply with the above conditions.

Data Privacy

• Insofar as personal data (name, date of birth, postal and electronic address) of participants is collected in the context of the competition, these will be collected, processed and used by ART HOMY exclusively in the context of the competition.
• The data will be treated absolutely confidentially and will not be passed on to third parties.
• To learn more about ART HOMY's data protection regulations, please see our Privacy Policy.

Legal bases

• Any legal recourse is excluded.
• The contest is unrelated and in no way sponsored, supported or organized by Instagram or Facebook.
• By participating in the competition, participants accept the general conditions and the data protection regulations.

Applicable right

These General Conditions are subject to French law.

Any dispute relating to these General Conditions will be exclusively subject to the jurisdiction of the courts of Paris.