Cookies Policy

What is a cookie ?

A cookie is a small text file containing small amounts of information placed on your computer, tablet or mobile when visiting a website. Its purpose is to collect information relating to your browsing on the sites and to send you personalized services. On your computer, cookies are managed by your internet browser (Microsoft Edge, Firefox, Safari, Chrome, etc.). They are read each time you visit the associated website. Cookies do not damage your computer.

Art Homy uses this information for statistical purposes, to track the visitor on the site and to improve and personalize the visitor's experience of the site.

There are two types of cookies:

  • Persistent cookies that stay on your device for a set period of time.
  • Session cookies which are stored on your device as long as you are on a web page. As soon as you close your browser, the session cookie disappears immediately.

How are cookies used?

Our site uses cookies to improve and personalize your navigation. The functions affected by cookies are, for example: the management of purchases or the shopping basket. Cookies also help store certain information that personalizes advertising and promotions to provide visitors with an experience better suited to their wants and needs.

We use Google Analytics which may associate collected visit information with Google information from logged in user accounts (on Google) who have consented to this association for the purpose of personalizing ads. This information from Google may include end-user location, search history, YouTube history and data from Google-related sites – and it is used to provide us with data in aggregated and anonymized form. on cross-user behaviors. When you use our site and agree to our tracking and cookie management, you agree to such association. You can access and/or delete this information via Google's "My Activity" function.

Permanent cookies are used, for example, to store any personal settings made on our site so that you do not need to redo these settings each time you visit our site. Session cookies are used to establish statistics on the use of the site.

By browsing our site and/or accepting our privacy, confidentiality and cookie policy, you agree to our use of your data. Please note that if you choose to block or disable cookies, you will not be able to make purchases on our site. Other site functionality may also be limited.

If you do not want cookies to be used, you can disable their use in your browser's security settings or at any time on your hard drive.

How to accept or delete cookies?

From the Firefox browser

  • Go to the "Browser Tools" tab and then select the "Options" menu
  • In the window that appears, choose "Privacy" and click on "Show cookies"
  • Locate the files that contain the name "Art Homy", select them and delete them.

From the Safari browser

  • In your browser, choose the "Edit" > "Preferences" menu.
  • Click on "Security".
  • Click on "Show cookies".
  • Select the cookies that contain the name "Art Homy" and click "Delete" or "Delete all".
  • After deleting cookies, click "Finish".

From the Google Chrome browser

  • Click on the "Tools" menu icon.
  • Select "Options".
  • Click on the "Advanced Options" tab and navigate to the "Privacy" section.
  • Click on the "Show cookies" button.
  • Locate the files that contain the name "Art Homy", select them and delete them.
  • Click "Close" to return to your browser.

Find out more about the declaration of cookies on the CNIL website: http://www.cnil.fr/vos-obligations/sites-web-cookies-et-autres-traceurs

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What cookies are used on our site?

Basic features:

The site uses cookies for the basic functionalities of the site to work such as checkout, basket….

Advertising & Marketing:

Google Adwords - a cookie is set, and a pixel is used to track your journey and experience on our websites in order to personalize and optimize the content of the Google Adwords advertising program.

Bing Ads - a cookie is set, and a pixel is used to track your journey and experience on our websites in order to personalize and optimize the content of Bing's advertising program.

Facebook Ads - a cookie is set, and a pixel is used to track your journey and experience on our websites in order to personalize the content of Facebook's advertising program and to optimize advertising on Facebook platforms.

Google Dynamic Remarketing – used for remarketing

Pinterest Ads – a cookie is used to personalize advertising content and optimize advertising content on Pinterest

TikTok Ads - a cookie is set, and a pixel is used to track your journey and experience on our websites in order to personalize and optimize the content of TikTok's advertising program.

Snapchat Ads - a cookie is set and a pixel is used to track your journey and experience on our websites in order to personalize and optimize the content of Snapchat's advertising program

Mailchimp - a cookie is set and a pixel is used to track your journey and experience on our websites to optimize newsletters

Use for analytical purposes

Google Analytics - to understand how customers use the site, how we can improve the user experience and create audiences (for example: pages viewed, number of visitors, browsers used, etc.)

To opt out of being tracked by Google Analytics across all websites, you can download the Google Analytics Opt-out Browser add-on from http://tools.google.com/dlpage/gaoptout .

ANSWERS TO FREQUENTLY ASKED QUESTIONS

πŸ’³ What payment methods are accepted?

We accept all payments by VISA, Master Card, American Express. You can also pay for your purchases using Paypal, ApplePay or Google Pay.

πŸ” Is my information secure?

Perfectly! The security of your data is a top priority . For this reason, all payments are secured by all of our partners.

🎨 Are these original paintings or prints?

While all our works are handmade, there is a notable difference between them.

As stated in their description, wall posters are prints, which means that it is a printed reproduction . However, if you want to acquire an original painting, you can check out some of the limited edition paintings in the "CANVAS AND PAINTINGS" section .

πŸ•’πŸšš What are your delivery times?

Orders are processed on average within 24-72 hours.

For purely indicative purposes, delivery times are:

3-5 business days for original handmade wall posters and paintings.

10 working days maximum for candles.

πŸ“¦ How do I track my order?

Easily ! You can keep an eye on your package in real time using the order number (sent by email) in our "Track my order" section.

πŸ”„ What is your return policy?

For any incident related to the reception of your order, we offer you the possibility
to easily return your products.

To make a return, contact us by email at info@art-homy.com indicating β€œ [RETURN] ” in the subject of the email.

You can read our full return policy here

πŸ‘ What guarantees do you offer?

All our products are made and packaged with the greatest care.

To benefit from your guarantee if you notice that your work is damaged upon receipt, contact us immediately by email at info@art-homy.com indicating β€œ [RETURN] ” in the subject of the email.

πŸ“žβœ‰οΈ How to contact you quickly?

You can write to us 24/7 from our Instagram account (art_homy), our "Contact" section, or by telephone at +33 (0) 780 944 424 (Monday to Saturday, 9:00 a.m. to 1:00 p.m. and 2:00 p.m. at 6:00 p.m. - 5:00 p.m. on Friday and Saturday).

Our support team, 100% French, will also answer you in English if necessary.