Privacy Policy
PERSONAL INFORMATION COLLECTED
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the web pages or individual products you view, the websites or search terms that brought you to the Site, and information about how how you interact with the Site. We refer to this automatically collected information as “Device Information”.
We collect Device Information using the following technologies:
COOKIES
Here is a list of cookies we use. We have listed them here for you to choose whether you want to allow them or not.
_session_id, unique session identifier, allows Shopify to store information about your session (referrer, landing page, etc.).
_shopify_visit, no data held, persists for 30 minutes from the last visit. Used by our website provider's internal statistics tracking system to record the number of visits.
_shopify_uniq, no data held, expires at midnight (depending on visitor location) the following day. Calculates the number of visits to a store per unique customer.
cart, unique identifier, persists for 2 weeks, stores your shopping cart information.
_secure_session_id, unique session identifier
storefront_digest, unique identifier, undefined if the store has a password, it is used to know if the current visitor has access.
- “Log files” track Site activity and collect data such as your IP address, the type of browser you use, your Internet service provider, your referring and exit pages, and your timestamp data (date and hour).
- "Web beacons", "beacons" and "pixels" are electronic files that record information about how you browse the Site.
Additionally, when you make or attempt to make a purchase through the Site, we collect certain information about you, including your first and last name, billing address, shipping address, payment information (including your credit card numbers, your Paypal details), your e-mail address and your telephone number.
This automatically collected information is referred to as “Order Information”.
When we use the term “Personal Information” in this Privacy Policy, we are referring to both Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
Generally, we use the Order Information we collect to process any order placed through the Site (including to process your payment information, arrange shipment of your order, and provide you with invoices and/or order confirmations). In addition, we use this Order Information to:
- communicate with you;
- assess potential fraud or risk; And
- where consistent with the preferences you have communicated to us, provide you with information or advertisements regarding our products or services.
We use the Device Information (in particular your IP address) that we collect to assess potential fraud or risk and, more generally, to improve and optimize our Site (for example, by generating analytics on how our customers browse and interact with the Site, and to assess the success of our advertising and marketing campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties who help us use it for the purposes described above. For example, we use Shopify to host our online store – to learn more about how Shopify uses your Personal Information, please visit: https://www.shopify.fr/legal/privacy .
We also use Google Analytics to better understand how our customers use the Site – to learn more about how Google uses your Personal Information, please visit: https://www.google.com/intl/fr/ policies/privacy/ .
You can also deactivate Google Analytics here: https://tools.google.com/dlpage/gaoptout .
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other legal request for information that we receive, or to protect our rights.
BEHAVIORAL ADVERTISING
As indicated above, we use your Personal Information to provide you with targeted advertisements or marketing messages that we believe may be of interest to you. To learn more about how targeted advertising works, you can visit the Network Advertising Initiative (NAI) information page at: http://www.networkadvertising.org/understanding-online-advertising/ how-does-it-work .
You can opt out of targeted advertising here:
SOME COMMON LINKS:
FACEBOOK – https://www.facebook.com/settings/?tab=ads
GOOGLE – https://www.google.com/settings/ads/anonymous
BING – https://about.ads.microsoft.com/fr-fr/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance opt-out portal at https://optout.aboutads.info/?c=3&lang=en .
DO NOT FOLLOW
Please note that we do not alter our Site's data collection and use practices when we detect a "Do Not Track" signal on your browser.
WHAT ARE YOUR RIGHTS ?
If you are a European resident, you have a right to access the personal information we hold about you and you can request that it be corrected, updated or deleted. If you wish to exercise this right, please contact us using the contact details set out below.
Furthermore, if you are a European resident, note that we process your information for the purpose of fulfilling our contractual obligations towards you (for example if you place an order on the Site) or to pursue our business interests. legitimate, listed above. Please also note that your information will be transferred outside of Europe, including to Canada and the United States.
DATA RETENTION
When you place an order through the Site, we retain your Order Information for our records, unless and until you ask us to delete it.
The Site is not intended for individuals under the age of 18.
CHANGES TO THIS POLICY
We may modify this Privacy Policy from time to time to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
HOW TO CONTACT US ?
To learn more about our privacy practices, if you have any questions, or if you wish to file a complaint, please contact us by email at info@art-homy.com, or by mail at the following address: 78 Avenue des Champs-Élysées, Office 326 - 75008 Paris - France
ANSWERS TO FREQUENTLY ASKED QUESTIONS
💳 What payment methods are accepted?
We accept all payments by VISA, Master Card, American Express. You can also pay for your purchases using Paypal, ApplePay or Google Pay.
🔐 Is my information secure?
Perfectly! The security of your data is a top priority . For this reason, all payments are secured by all of our partners.
🎨 Are these original paintings or prints?
While all our works are handmade, there is a notable difference between them.
As stated in their description, wall posters are prints, which means that it is a printed reproduction . However, if you want to acquire an original painting, you can check out some of the limited edition paintings in the "CANVAS AND PAINTINGS" section .
🕒🚚 What are your delivery times?
Orders are processed on average within 24-72 hours.
For purely indicative purposes, delivery times are:
3-5 business days for original handmade wall posters and paintings.
10 working days maximum for candles.
📦 How do I track my order?
Easily ! You can keep an eye on your package in real time using the order number (sent by email) in our "Track my order" section.
🔄 What is your return policy?
For any incident related to the reception of your order, we offer you the possibility
to easily return your products.
To make a return, contact us by email at info@art-homy.com indicating “ [RETURN] ” in the subject of the email.
You can read our full return policy here
👍 What guarantees do you offer?
All our products are made and packaged with the greatest care.
To benefit from your guarantee if you notice that your work is damaged upon receipt, contact us immediately by email at info@art-homy.com indicating “ [RETURN] ” in the subject of the email.
📞✉️ How to contact you quickly?
You can write to us 24/7 from our Instagram account (art_homy), our "Contact" section, or by telephone at +33 (0) 780 944 424 (Monday to Saturday, 9:00 a.m. to 1:00 p.m. and 2:00 p.m. at 6:00 p.m. - 5:00 p.m. on Friday and Saturday).
Our support team, 100% French, will also answer you in English if necessary.