Return Policy

All claims for misprinted/damaged/defective items must be submitted within 30 days of receipt of the product via the contact form or directly by email to info@art-homy.com .
For packages lost in transit, all claims must also be submitted no later than 30 days after the expected delivery date.
If more than 30 days have passed since your purchase, unfortunately we cannot offer refunds or exchanges.
To be eligible for a return, your item must be unused and in the condition in which you received it. It must be in its original packaging.
The return of certain types of merchandise such as Gift Cards is not permitted.
To complete your return, we require a receipt or proof of purchase.
Do not return your purchase without contacting us first.
In some cases, only partial refunds are granted:
  • products showing obvious signs of use
  • Any item that is not in its original condition, that is damaged or missing parts for a reason not due to our error.
  • Any item returned more than 30 days after delivery
 
Reimbursement terms
Once your return is received and inspected, we will email you to let you know that we have received the returned item. We will also let you know if your refund request is approved or denied.
If approved, your refund is then processed and your original credit card or payment method is automatically credited within a few days.
Delayed or missing refunds
If you haven't received a refund yet, double-check your bank account first.
Then contact your credit card company, as it may take some time for your refund to appear officially.
Then contact your bank. Posting a refund is often preceded by a processing time.
If you have taken all these steps and you still have not received your refund, contact us via our contact form.
Sale or promotion items
Only regular priced items are refundable. Unfortunately, sale or promotion items are not.
Trades
We only replace items that were originally defective or damaged. If you need to replace yours with the same item, send us an e-mail via our contact form.
Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the equivalent value of the returned item. Once the returned item has been received, a gift voucher will be sent to you by post or email.
If the item was not marked as a gift at the time of purchase, or if the gift giver had the order sent to themselves with the intention of delivering it to you later, her that we will send the refund and she will therefore know that you have returned her gift.
Shipping
To return your product, you must first send us a request via our contact form because the return address may differ depending on the warehouse from which we shipped your product.
The shipping costs associated with returning your item are your responsibility. They are not refundable. If you receive a refund, the cost of return shipping will be deducted.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item worth more than €75, we recommend that you use a trackable shipping service or insure your shipment. We do not guarantee that we will receive the returned item.

ANSWERS TO FREQUENTLY ASKED QUESTIONS

💳 What payment methods are accepted?

We accept all payments by VISA, Master Card, American Express. You can also pay for your purchases using Paypal, ApplePay or Google Pay.

🔐 Is my information secure?

Perfectly! The security of your data is a top priority . For this reason, all payments are secured by all of our partners.

🎨 Are these original paintings or prints?

While all our works are handmade, there is a notable difference between them.

As stated in their description, wall posters are prints, which means that it is a printed reproduction . However, if you want to acquire an original painting, you can check out some of the limited edition paintings in the "CANVAS AND PAINTINGS" section .

🕒🚚 What are your delivery times?

Orders are processed on average within 24-72 hours.

For purely indicative purposes, delivery times are:

3-5 business days for original handmade wall posters and paintings.

10 working days maximum for candles.

📦 How do I track my order?

Easily ! You can keep an eye on your package in real time using the order number (sent by email) in our "Track my order" section.

🔄 What is your return policy?

For any incident related to the reception of your order, we offer you the possibility
to easily return your products.

To make a return, contact us by email at info@art-homy.com indicating “ [RETURN] ” in the subject of the email.

You can read our full return policy here

👍 What guarantees do you offer?

All our products are made and packaged with the greatest care.

To benefit from your guarantee if you notice that your work is damaged upon receipt, contact us immediately by email at info@art-homy.com indicating “ [RETURN] ” in the subject of the email.

📞✉️ How to contact you quickly?

You can write to us 24/7 from our Instagram account (art_homy), our "Contact" section, or by telephone at +33 (0) 780 944 424 (Monday to Saturday, 9:00 a.m. to 1:00 p.m. and 2:00 p.m. at 6:00 p.m. - 5:00 p.m. on Friday and Saturday).

Our support team, 100% French, will also answer you in English if necessary.