F.A.Q
ANSWERS TO FREQUENTLY ASKED QUESTIONS
💳 What payment methods are accepted?
We accept all payments by VISA, Master Card, American Express. You can also pay for your purchases using Paypal, ApplePay or Google Pay.
🔐 Is my information secure?
Perfectly! The security of your data is a top priority . For this reason, all payments are secured by all of our partners.
🎨 Are these original paintings or prints?
While all our works are handmade, there is a notable difference between them.
As stated in their description, wall posters are prints, which means that it is a printed reproduction . However, if you want to acquire an original painting, you can check out some of the limited edition paintings in the "CANVAS AND PAINTINGS" section .
🕒🚚 What are your delivery times?
Orders are processed on average within 24-72 hours.
For purely indicative purposes, delivery times are:
3-5 business days for original handmade wall posters and paintings.
10 working days maximum for candles.
📦 How do I track my order?
Easily ! You can keep an eye on your package in real time using the order number (sent by email) in our "Track my order" section.
🔄 What is your return policy?
For any incident related to the reception of your order, we offer you the possibility
to easily return your products.
To make a return, contact us by email at info@art-homy.com indicating “ [RETURN] ” in the subject of the email.
You can read our full return policy here
👍 What guarantees do you offer?
All our products are made and packaged with the greatest care.
To benefit from your guarantee if you notice that your work is damaged upon receipt, contact us immediately by email at info@art-homy.com indicating “ [RETURN] ” in the subject of the email.
📞✉️ How to contact you quickly?
You can write to us 24/7 from our Instagram account (art_homy), our "Contact" section, or by telephone at +33 (0) 780 944 424 (Monday to Saturday, 9:00 a.m. to 1:00 p.m. and 2:00 p.m. at 6:00 p.m. - 5:00 p.m. on Friday and Saturday).
Our support team, 100% French, will also answer you in English if necessary.